Shipping policy

Made-to-order fulfilment

Timecard products are made after an order is placed and may be produced by different fulfilment partners. Production and delivery estimates therefore vary by product, production partner, destination and current order volume.

Delivery estimates and charges

The most relevant delivery method, estimate and shipping charge available for an order are shown during checkout after the delivery address and products are entered. Unless a delivery date is expressly described as guaranteed, displayed dates are estimates rather than guarantees.

An order containing different products may be produced at different facilities and arrive in separate packages. Separate tracking details may be provided for each shipment when available.

Tracking

When the carrier provides tracking, it is sent using the contact details supplied with the order. Carrier scans can take time to update after a label is created.

Address accuracy

The customer is responsible for checking the delivery name and address before submitting the order. Contact us immediately if a correction is needed. An address cannot always be changed after production or shipment begins, and additional production or shipping charges may apply to a replacement caused by an incorrect or incomplete address where permitted by law.

Delays

If we learn that an order cannot be shipped within a time expressly promised at checkout or within the period required by applicable law, we will provide an updated estimate when available and offer the customer the choice required by applicable law, including the option to cancel the unshipped order for a full refund.

Lost or damaged shipments

For a shipment that appears lost, or a package that arrives damaged, contact us through our Contact page with the order number and supporting photographs when applicable. Claims are reviewed using the carrier and production-partner records. Confirmed eligible claims are resolved with a replacement or refund.

Timecard is operated by AO&O LTD LIABILITY CO.

US delivery and email member shipping

Timecard currently accepts orders for delivery to supported United States addresses. Available delivery methods and address eligibility are confirmed at checkout.

Email members qualify for free US standard shipping on orders with a merchandise subtotal of $69 or more after discounts and before tax. Email membership requires a verified customer account and an active opt-in to Timecard news and offers. Sign in with that account before checkout. This benefit does not cover paid upgrades or delivery methods other than eligible standard shipping.

Orders below the threshold, and orders that do not meet the membership requirements, are charged the shipping rate shown at checkout. Multiple products may ship separately; review the final order total before paying.