Contact

Questions about an order, a size, a design or a policy — write to us and a person will answer.

Every Timecard item is made for you after you order it. That is why sizing is listed per item, why an order can arrive in more than one parcel, and why whether an order can still be changed depends on production having started.

Order and product support: support@timecarddsgn.com

General enquiries: hello@timecarddsgn.com

Before you write

Some questions are answered faster than a message can be replied to.

Which size should I order?
Sizing is per item rather than per catalog. Where an item has a size chart, it is on that product page under Product details.
Where is my order?
Shipping options and costs are shown at checkout for your address. Where the carrier handling your order provides tracking, we send it to the e-mail on the order once the parcel is handed over.
Something arrived damaged or wrong.
Send photographs showing the problem along with your order number — it saves a round trip.
Can I cancel or change an order?
Items go into production after you order, so contact us as soon as possible. Whether it can still be changed depends on whether production has started.

Policies

Writing to us

Including these up front usually saves a reply:

  • your order number, if the message is about an order;
  • photographs, for anything damaged or incorrect;
  • the product page you are looking at, for a sizing question.