Answers to the questions we are asked most. If yours is not here, use our Contact page.
What is Timecard?
Timecard brings graphic clothing, accessories and home goods into everyday life. Well-designed for everyday use — straightforward pieces with a little character, made after you order.
How are Timecard products made?
Every item is made to order. Nothing is picked off a shelf: when you place an order it goes to a production partner, is produced for you, and then ships.
When will my order arrive?
It depends on the item. An order has two stages - production, then transit - and both vary by product, production partner, destination and current order volume. Checkout is the guide: the delivery method, estimate and shipping charge shown there apply to your address and the items in your cart. Displayed dates are estimates. Full detail is in our Shipping Policy.
Why did my order arrive in more than one parcel?
An order containing different products may be produced at different facilities, so it can arrive in separate packages on different days. That is normal for made-to-order items, and it does not mean part of your order is missing.
Can I track my order?
When the carrier provides tracking, it is sent to the contact details supplied with the order, and separate tracking details may be provided for each shipment. Carrier scans can take time to update after a label is created, so a quiet tracking page in the first days is not unusual.
Can I change or cancel my order?
Only before production begins. Production can start shortly after checkout, so contact us immediately with your order number if something needs to change. We will stop the order if production has not started; once it has, we cannot.
My item arrived damaged, defective, misprinted or incorrect. What now?
Contact us within 30 days of delivery. Send your order number, a description of the problem, and clear photographs of the item and its packaging - the photos are what let us identify the fault with the production partner without sending the item back and forth. Once the issue is verified you can choose a replacement at no additional charge or a refund to the original payment method. The full terms are in our Refund and Returns Policy.
Can I return an item because I changed my mind or ordered the wrong size?
Because each item is made after the order is placed, we do not generally accept discretionary returns or exchanges for a change of mind, or for a size or colour selected incorrectly at checkout. This does not limit any mandatory cancellation, withdrawal or consumer rights that apply where you live - those still stand, and the Refund and Returns Policy explains how to use them.
Where do I find sizing, specifications and care information?
On the product page for the item itself. Sizes and specifications differ between product forms and between production partners, so the chart and details on the page you are buying from are the ones that apply.
How do I contact Timecard?
Use our Contact page. Include your order number if your question is about an order you have already placed.
Prices, sizes & email membership
Why can the price change when I select a size?
Some larger sizes cost more to produce. Product listings show the lowest regular price among the available options; a short note identifies products with varying prices. Select your size and other options on the product page to see the exact price before adding the item to your bag. Available sizes and any price difference depend on the product.
How do I use my first-order email member offer?
Sign in to a verified Timecard customer account and opt in to Timecard news and offers. Eligible first-order savings are calculated at checkout. Savings vary by product, and the offer cannot be combined with other promotional discounts. It is a first-order offer, not an ongoing discount on every order.
How does the $69 member shipping benefit work?
Email members qualify for free US standard shipping when their merchandise subtotal reaches $69 after discounts and before tax. The amount shown in your bag updates as you change the order. Review your delivery method and final total at checkout.
Do I need to receive marketing emails to shop?
No. You can shop without opting in. Email membership benefits require email opt-in, but buying from Timecard does not. You can unsubscribe using the link in a marketing email or manage your email preferences in your account. Essential order and shipping messages are separate.
Before you order: review the product’s size chart, our Shipping Policy and Refund and Returns Policy. Need help? Contact Timecard.