Refund policy

Returns, replacements and refunds

Each Timecard item is produced after an order is placed. Please review the product description, colour and product-specific sizing information before ordering.

Damaged, defective, misprinted or incorrect items

Contact us within 30 days after delivery if an item arrives damaged, defective, misprinted or different from what you ordered. Use our Contact page and include your order number, a description of the issue, and clear photographs of the item and packaging. If more than one item is affected, we may request a photograph showing the affected items together.

After the issue is verified, we will offer a replacement at no additional charge or a refund to the original payment method. You normally do not need to return a defective item unless we give you specific return instructions.

Change of mind, size and colour

Because products are made after an order is placed, we do not generally offer discretionary returns or exchanges for a change of mind or for a size or colour selected incorrectly by the customer. This does not limit any mandatory cancellation, withdrawal, guarantee or consumer rights that apply in the customer's location.

Where applicable law gives a right to withdraw from the purchase of a standard, non-personalised item, contact us within the applicable period. The item must be unworn, unused and in its original condition unless applicable law provides otherwise. Do not send an item to a production partner or any address without receiving return instructions from us. Return costs and refund timing will be handled as required by applicable law.

Cancellations and order changes

Production can begin shortly after checkout. Contact us immediately if you need to change or cancel an order. We can make a change or cancellation only if production has not begun; submitting a request does not guarantee that the order can be stopped.

Lost packages and delivery problems

If tracking has not updated or an order has not arrived by the estimated delivery date, contact us as soon as possible and no later than 30 days after that estimate. We will review the carrier and production-partner records and, when the shipment is confirmed lost through no fault of the customer, offer a replacement or refund.

An incorrect or incomplete delivery address, refusal of delivery, or failure to collect a package is not a product defect. Any reshipment costs arising from those circumstances may be charged to the customer where permitted by law.