Timecard does not hold stock. Every order is produced after it is placed. That single fact explains most of what customers ask us, so it is worth setting out plainly.
What happens after you order
When you check out, your order goes to a production partner. The graphic is printed on the product you chose, the item is assembled and packed, and only then does it enter the carrier network. Production and transit are two separate stages, and both count toward when the parcel reaches you.
Why the timing varies
A poster, a mug and a t-shirt are not made the same way, and they are not always made in the same place. Production time depends on the item and the partner producing it. Transit time depends on where it is going and which carrier handles it. Current order volume affects both.
This is why you will not find one site-wide delivery figure on Timecard: a single number would be wrong for most orders. Checkout is where the real estimate lives - it is calculated for your delivery address and the exact items in your cart. Displayed dates are estimates.
Why an order can arrive in pieces
If you buy a t-shirt and a poster together, they may be produced at different facilities and shipped separately, arriving on different days. Where tracking is available, each shipment can carry its own tracking details. A partial delivery is not a missing order.
What to check on a product page
Because the catalog spans different product forms made by different partners, the product page is the authoritative source for that item: the sizing chart, the product specifications, the colour shown in the images, and the variant you are actually selecting. Sizes are not consistent across garment types, so read the chart on the page in front of you rather than assuming a size carries over from another item. Browse the catalog from all products.
What this changes about cancellations and returns
Production can begin shortly after checkout, so an order can be changed or cancelled only before it starts. And because a made-to-order item cannot go back on a shelf, a change of mind is treated differently from a damaged, defective, misprinted or incorrect item - the latter is put right, and the mandatory rights that apply where you live are unaffected either way.
The Shipping Policy and the Refund and Returns Policy set out the terms, and the FAQ answers the common cases.